Make a Claim

Making a claim can sometimes appear complicated and even daunting, which is why we have set out the following guidelines to help you validate your claim and help us deal with your claim quickly and fairly (however, these guidelines are not a substitute for the policy terms, conditions, limitations and exclusions which you should read carefully):

• Take all travel insurance documentation on holiday with you.
• Always obtain written confirmation of travel delay or cancellation from the airline, ferry, railway or coach operator.
• Ensure you take all possible precautions for safeguarding your belongings.
• If any of your belongings are lost or damaged, report it to the required authority within 24 hours (e.g. police, airline, hotel etc) and obtain an official report.
• Keep all receipts, accounts and documentary evidence as you will need them to make your claim. Any item with a value of £50 or more, must be supported with the original receipt.
• In the event of death, medical expenses, accidental injury or illness likely to require hospitalisation, repatriation or any alteration to travel plans, call the Assistance Service immediately on +44(0)208 865 1649.
• Do not discuss, agree or pay any potential claim against you for personal liability.
• Written notice of any claim should be submitted to the Claims Handler as soon as possible.
• In order to make a claim, call the Claims Department on +44(0)208 865 1674 or for legal expenses claims call +44(0)845 888 6674. Further contact details will be displayed on your insurance schedule